They operate solely as a web-based betting and gaming service, offering a wide range of betting options across the sporting spectrum.
Guts do offer an FAQ section on their website to assist with account queries; new accounts; forgotten/lost usernames and passwords; and advice on responsible gaming with them.
Responsible gaming appears to be particularly important to them, and the information is detailed, whilst it also includes advice on reporting underage gambling, how to help an individual that is affected by gambling addiction and where to seek professional advice.
They also offer a dedicated telephone service for customers, an email enquiry address, a live chat option for logged in members as well as a postal option for queries.
However, certain key information is unavailable on their website, particularly regarding withdrawals. They do provide a support email address and question form for general enquiries.
Guts accept a number of different deposit payment methods, including all major credit/debit card services.
However, further details on deposits are only available to members, and not via general enquiries. New members must follow and consult an attached web link that provides further detail on the requirements in their given country before registering.
Their withdrawal system is ambitious, with the website slogan claiming that they “aim to process withdrawals within two hours of being requested. Your money will be on its way right away.” A statement, which if it is accurate, and depending on banking restraints, would put them clearly ahead of their rivals in terms of speedy access to winnings for customers.
Odds and Coverage
Guts have a huge range of mainstream sports betting options available, including extensive options on International, Premier League, La Liga and Bundesliga football.
Guts are also firm in their commitment to providing extensive betting options and they offer excellent options for less mainstream sports markets, including ice hockey, baseball, rugby, golf, basketball and American football, along with many others.
On the left side of the homepage there is also a Quick Links option, which allows for speedier access to most recent sporting events and information on the current form and their subsequent betting markets.
One drawback for Guts.com is their restrictions in certain countries, such as the USA, France, Italy, Hong Kong, Denmark, Belgium and Turkey. Users from these countries are not allowed to play in the casino. This is an issue that will need to be addressed if they want to develop into a global name within online betting.
Is there anything else you should know?
The website is laid out neatly, with a multitude of betting options immediately in front of you, and with plenty of opportunities to bet live and in-play on sporting events, particularly football.
There are also clear option panels for logging into your account, creating a new account and conducting an internal search of the website for specific betting and gaming enquiries.
The betting options are laid out clearly for in play options, with offers available for attractive options in those games.
There are also clearly designated areas for games later that day, tied into tournament betting- top goal scorer, the eventual winner of the tournament etc.